Jira Service Management

{"xsrfToken":"dea8fbca-76ee-4cdc-919c-0cff800a2c80_8ffdbf8ecf7454e74ab71a18a094ec25b3a3c591_lout","branding":{"id":"6","key":"ti4","name":"Alloprof - Français","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a26c7a97-48c1-46cb-9dcc-c472c5cdf003/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjMxZDYyNC03Mzc5LTQ5ZTItYWUxYi0yZWRiYTMwMWFjYTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEyNmM3YTk3LTQ4YzEtNDZjYi05ZGNjLWM0NzJjNWNkZjAwMyI6WyJyZWFkIl19LCJleHAiOjE2NTI5MzcyNzcsIm5iZiI6MTY1MjkzNjYxN30.B_NxtsbYBv9pJoKIgb9nbA4_cGaq2hsofiK5xb2dlRo&client=0b31d624-7379-49e2-ae1b-2edba301aca8&mode=fit","logoId":"a26c7a97-48c1-46cb-9dcc-c472c5cdf003","isLogoAvailable":true,"helpCenterTitle":"Support","sharedPortalName":"Support","userInitialAnnouncementMessageWiki":"<a href=\"https://fr.research.net/r/support-AP-FR\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Support Alloprof</a>","translations":{"fr-FR":{"helpCenterTitle":"Support","sharedPortalName":"Support","announcementMessage":"[Support Alloprof|https://fr.research.net/r/support-AP-FR]\n","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#049c76","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"6","key":"ti4","projectId":10005,"serviceDeskId":6,"name":"Alloprof - Français","description":"","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"29","name":"Demande par courriel","descriptionHtml":"","callToAction":"Demande par courriel","introHtml":"Demande reçue de la part de votre canal dassistance de messagerie.","icon":10492,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"51","name":"z - Témoigner d'une réussite scolaire","descriptionHtml":"Un bon coup, une réussite dont tu veux nous parler. Alloprof y a-t-il contribué?","callToAction":"z - Témoigner d'une réussite scolaire","introHtml":"Un bon coup, une réussite dont tu veux nous parler. Alloprof y a-t-il contribué?","icon":10501,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[],"key":""},{"id":"88","name":"Ordering promotional material","descriptionHtml":"","callToAction":"Ordering promotional material","introHtml":"","icon":10496,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"70","name":"Commande de matériel promotionnel","descriptionHtml":"","callToAction":"Commande de matériel promotionnel","introHtml":"","icon":10496,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"95","name":"File a complaint","descriptionHtml":"","callToAction":"File a complaint","introHtml":"","icon":10500,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[],"key":""},{"id":"50","name":"z - Faire une suggestion d'amélioration","descriptionHtml":"C'est grâce à vous que nous améliorons sans cesse nos contenus ou en créons de nouveaux. Alors, allez-y, on vous écoute!","callToAction":"z - Faire une suggestion d'amélioration","introHtml":"C'est grâce à vous que nous améliorons sans cesse nos contenus ou en créons de nouveaux. Alors, allez-y, on vous écoute!","icon":10498,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"106","name":"Utilisation des contenus","descriptionHtml":"","callToAction":"Utilisation des contenus","introHtml":"","icon":10468,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"64","name":"z - Signaler un problème technique","descriptionHtml":"","callToAction":"z - Signaler un problème technique","introHtml":"Vous avez remarqué un problème technique? Aidez-nous à corriger la situation.","icon":10505,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[],"key":""},{"id":"107","name":"Permission to use products","descriptionHtml":"","callToAction":"Permission to use products","introHtml":"","icon":10468,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"108","name":"Demande de support","descriptionHtml":"","callToAction":"Demande de support","introHtml":"","icon":10564,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"102","name":"Candidatures","descriptionHtml":"","callToAction":"Candidatures","introHtml":"","icon":10509,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[],"key":""},{"id":"66","name":"z - Déposer une plainte","descriptionHtml":"","callToAction":"z - Déposer une plainte","introHtml":"","icon":10500,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[],"key":""},{"id":"53","name":"z - Déposer une plainte","descriptionHtml":"Svp, décrire le plus précisément possible l'objet de la plainte : pour quel service, à qui vous avez parlé, sur quelle page de notre site. Vous pouvez laisser un numéro de téléphone si nécessaire. Nous traiterons le tout rapidement.","callToAction":"z - Déposer une plainte","introHtml":"Svp, décrire le plus précisément possible l'objet de la plainte : pour quel service, à qui vous avez parlé, sur quelle page de notre site. Vous pouvez laisser un numéro de téléphone si nécessaire. Nous traiterons le tout rapidement.","icon":10500,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[],"key":""},{"id":"52","name":"z - Signaler un problème technique","descriptionHtml":"Svp, décrire le plus précisément possible le problème : pour quel service, à qui vous avez parlé, sur quelle page de notre site.","callToAction":"z - Signaler un problème technique","introHtml":"Svp, décrire le plus précisément possible le problème : pour quel service, à qui vous avez parlé, sur quelle page de notre site.","icon":10505,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[],"key":""},{"id":"54","name":"z - Demander une entrevue (média)","descriptionHtml":"Svp, décrire pour quel média, le contexte de l'article ou de l'entrevue. Laissez également un numéro de téléphone si possible. Notre département des communications vous joindra rapidement.","callToAction":"z - Demander une entrevue (média)","introHtml":"Svp, décrire pour quel média, le contexte de l'article ou de l'entrevue. Laissez également un numéro de téléphone si possible. Notre département des communications vous joindra rapidement.","icon":10480,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"90","name":"Partager une opinion ou suggestion","descriptionHtml":"","callToAction":"Partager une opinion ou suggestion","introHtml":"","icon":10482,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"91","name":"Aborder un autre sujet","descriptionHtml":"","callToAction":"Aborder un autre sujet","introHtml":"","icon":10480,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"89","name":"Signaler un problème technique","descriptionHtml":"","callToAction":"Signaler un problème technique","introHtml":"","icon":10505,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[],"key":""},{"id":"33","name":"z - Parler d'un autre sujet","descriptionHtml":"C'est grâce à vous que nous améliorons sans cesse nos contenus ou en créons de nouveaux. Alors, allez-y, on vous écoute!","callToAction":"z - Parler d'un autre sujet","introHtml":"C'est grâce à vous que nous améliorons sans cesse nos contenus ou en créons de nouveaux. Alors, allez-y, on vous écoute!","icon":10466,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"58","name":"z - Rejoindre l'administration","descriptionHtml":"Une question spécifique pour l'Administration d'Alloprof?","callToAction":"z - Rejoindre l'administration","introHtml":"Une question spécifique pour l'administration d'Alloprof?","icon":10497,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[],"key":""},{"id":"92","name":"Déposer une plainte","descriptionHtml":"","callToAction":"Déposer une plainte","introHtml":"","icon":10500,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[],"key":""},{"id":"93","name":"Report a technical problem","descriptionHtml":"","callToAction":"Report a technical problem","introHtml":"","icon":10505,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[],"key":""},{"id":"68","name":"z - Aborder un autre sujet","descriptionHtml":"","callToAction":"z - Aborder un autre sujet","introHtml":"Allez-y, on vous écoute!","icon":10480,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"71","name":"z - Déposer une plainte","descriptionHtml":"Déposer une plainte.","callToAction":"z - Déposer une plainte","introHtml":"Oh, désolé! Merci de nous fournir le plus d'informations possible. Nous traiterons le tout rapidement.","icon":10500,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[],"key":""},{"id":"65","name":"z - Partager une opinion sur le contenu","descriptionHtml":"","callToAction":"z - Partager une opinion sur le contenu","introHtml":"C'est grâce à vous que nous améliorons sans cesse nos contenus. Allez-y, on vous écoute!","icon":10482,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"104","name":"Accès hors Québec","descriptionHtml":"","callToAction":"Accès hors Québec","introHtml":"","icon":10487,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""},{"id":"96","name":"Address another issue","descriptionHtml":"","callToAction":"Address another issue","introHtml":"","icon":10480,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"94","name":"Share your opinion","descriptionHtml":"","callToAction":"Share your opinion","introHtml":"","icon":10482,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"103","name":"Job Application","descriptionHtml":"","callToAction":"Job Application","introHtml":"","icon":10509,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[],"key":""},{"id":"105","name":"Access outside Quebec","descriptionHtml":"","callToAction":"Access outside Quebec","introHtml":"","icon":10487,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""}],"reqGroups":[],"orderMapping":{"21":[64],"22":[64]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"eee34343-afdb-3b40-ad99-9d83f897f5d3","appLinkName":"System Confluence","appLinkUrl":"https://alloprof-ti.atlassian.net/wiki","spaceKey":"AGDP","spaceName":"Alloprof - Gestion de projet","spaceUrl":"https://alloprof-ti.atlassian.net/wiki/spaces/AGDP","isServer":false},"labels":[],"projectKey":"ALLOPROF","serviceDeskId":6},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ALLOPROF","userLanguageHeader":"","userLanguageMessageWiki":"<h3><a name=\"PourlesupportAlloprof%2Ccliquezicihttps%3A%2F%2Ffr.research.net%2Fr%2FsupportAPFR.\" target=\"_blank\"></a>Pour le support Alloprof, <a href=\"https://fr.research.net/r/support-AP-FR\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cliquez ici</a>.</h3>","defaultLanguageHeader":"","defaultLanguageMessage":"h3.Pour le support Alloprof, [cliquez ici|https://fr.research.net/r/support-AP-FR].","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Support","description":"Bienvenue au centre de support - nous sommes là pour vous aider! Créez vos demandes ci-dessous.","kbs":{"kbEnabled":true,"appLinkUrl":"https://alloprof-ti.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request","name":"data-collection--service-desk-portal-footer","html":"<div class=\"ap-container\" id=\"ap-dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"dev.dsapps.jira.addon.google-analytics-in-jira\",\n \"uniqueKey\":\"dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request\",\n \"key\":\"data-collection--service-desk-portal-footer-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.create_request\", \"title\":\"data-collection--service-desk-portal-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://dvdsmpsn-atlassian-cloud-add-ons.s3.amazonaws.com/free-by-atlassian/google-analytics-in-jira/data-collection.html?issue_key=&key=data-collection--service-desk-portal-footer&xdm_e=https%3A%2F%2Falloprof-ti.atlassian.net&xdm_c=channel-dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request&cp=&xdm_deprecated_addon_key_do_not_use=dev.dsapps.jira.addon.google-analytics-in-jira&lic=none&cv=1001.0.0-SNAPSHOT\",\n \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ALLOPROF\\\",\\\"id\\\":\\\"10005\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ALLOPROF\\\",\\\"project.id\\\":\\\"10005\\\",\\\"servicedesk.serviceDeskId\\\":\\\"6\\\"}\",\n \"timeZone\":\"America/Toronto\",\n \"origin\":\"https://dvdsmpsn-atlassian-cloud-add-ons.s3.amazonaws.com\",\n \"hostOrigin\":\"https://alloprof-ti.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}