Jira Service Management

{"xsrfToken":"dea8fbca-76ee-4cdc-919c-0cff800a2c80_81fa00d0d0a16b7d7f1fc21a88e7b0df6f6d05e4_lout","branding":{"id":"6","key":"ti4","name":"Alloprof","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a26c7a97-48c1-46cb-9dcc-c472c5cdf003/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjMxZDYyNC03Mzc5LTQ5ZTItYWUxYi0yZWRiYTMwMWFjYTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEyNmM3YTk3LTQ4YzEtNDZjYi05ZGNjLWM0NzJjNWNkZjAwMyI6WyJyZWFkIl19LCJleHAiOjE2NjUxODAwNzIsIm5iZiI6MTY2NTE3OTQ3Mn0.EYfg-gs0_rdERcycvhw0TqiSlo1WZ7zAjQIdkcJKpgA&client=0b31d624-7379-49e2-ae1b-2edba301aca8&mode=fit","logoId":"a26c7a97-48c1-46cb-9dcc-c472c5cdf003","isLogoAvailable":true,"helpCenterTitle":"Support","sharedPortalName":"Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Support","sharedPortalName":"Support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"en-US","portalThemeColor":"#049c76","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"6","key":"ti4","projectId":10005,"serviceDeskId":6,"name":"Alloprof","description":"<h3><a name=\"Important%21\" target=\"_blank\"></a>Important!</h3>\nAre you a student with a question about a school subject or concept? <a href=\"https://www.alloprof.qc.ca/helpzone/discussions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ask your question in the Help Zone</a>, or get <a href=\"https://www.alloprof.qc.ca/en/question\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">help from a teacher</a>.\nAre you a parent looking for advice on how to help your child with their education? <a href=\"https://www.alloprof.qc.ca/en/question\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to speak with one of our professionals</a>.\nBefore you contact us, please review our <a href=\"https://www.alloprof.qc.ca/en/pages/faqs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQ section</a> for answers to questions you may have about your account information, Alloprof services, or our games.\nFor all other questions or comments, please fill out the form below.","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"128","name":"Apply for a position","descriptionHtml":"","callToAction":"Apply for a position","introHtml":"","icon":10481,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[34],"key":""},{"id":"139","name":"Ask a teacher a question","descriptionHtml":"Have you experienced a technical problem? 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Nous traiterons le tout rapidement.","callToAction":"Déposer une plainte","introHtml":"","icon":10500,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[35],"key":""},{"id":"116","name":"Exercice","descriptionHtml":"Vous avez remarqué un problème technique? Aidez-nous à corriger la situation.","callToAction":"Exercice","introHtml":"","icon":10540,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[13],"key":""},{"id":"130","name":"Exercise","descriptionHtml":"Have you experienced a technical problem? Help us fix it.","callToAction":"Exercise","introHtml":"","icon":10540,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[13],"key":""},{"id":"115","name":"Faire une demande d’autorisation de reproduction ou d’utilisation des Produits Alloprof","descriptionHtml":"Les Produits Alloprof sont la propriété exclusive d’Alloprof et sont soumis au droit d’auteur. Alloprof autorise l’utilisation de ses Produits pour un usage personnel ou à des fins d’enseignement dans un établissement d’enseignement reconnu par le ministère de l’Éducation du Québec et localisé sur le territoire de la province de Québec.\nSi vous désirez utiliser les Produits Alloprof qui comprennent, sans s’y limiter, les plateformes numériques et leurs composantes, les textes, les images, les vidéos, les sons et musiques, les photographies, les illustrations graphiques, les slogans, les applications et logiciels, pour un usage qui est non personnel ou dans un autre cadre que l’enseignement dans un établissement d’enseignement reconnu par le ministère de l’Éducation du Québec localisé sur le territoire de la province de Québec, vous devez préalablement obtenir une autorisation d’Alloprof. \nNous vous demandons de remplir les champs suivants afin que nous puissions analyser votre demande. Assurez-vous de fournir le plus d’informations possible sur votre projet.\nPrenez note qu’Alloprof se réserve le droit de refuser les demandes de reproduction ou d’utilisation :\n<ul class=\"alternate\" type=\"square\">\n <li>ayant des visées commerciales;</li>\n <li>visant à modifier les Produits d’Alloprof;</li>\n <li>qui ne prévoient pas fournir de mention de crédit;</li>\n <li>pouvant nuire ou affecter l’intégrité des Produits d’Alloprof;</li>\n <li>qui prévoient le téléchargement ou l’intégration de vidéos en tant que fichiers indépendants de YouTube, de façon - à perdre la traçabilité et à contrevenir aux règles de YouTube auxquelles Alloprof est soumis.</li>\n</ul>\nVeuillez prévoir un délai de 10 jours ouvrables avant d’obtenir une réponse de notre équipe.","callToAction":"Faire une demande d’autorisation de reproduction ou d’utilisation des Produits Alloprof","introHtml":"","icon":10533,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[33],"key":""},{"id":"124","name":"Faire une suggestion pour de nouveaux contenus","descriptionHtml":"C’est grâce à vous que nous améliorons nos services. 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Help us fix it.","callToAction":"Games","introHtml":"","icon":10502,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[13],"key":""},{"id":"144","name":"Geoblocking","descriptionHtml":"","callToAction":"Geoblocking","introHtml":"","icon":10487,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[38],"key":""},{"id":"143","name":"Géoblocage","descriptionHtml":"","callToAction":"Géoblocage","introHtml":"","icon":10487,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[38],"key":""},{"id":"142","name":"Help zone","descriptionHtml":"Have you experienced a technical problem? Help us fix it.","callToAction":"Help zone","introHtml":"","icon":10555,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[13],"key":""},{"id":"117","name":"Jeux","descriptionHtml":"Vous avez remarqué un problème technique? Aidez-nous à corriger la situation.","callToAction":"Jeux","introHtml":"","icon":10502,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[13],"key":""},{"id":"133","name":"Make a suggestion regarding existing content","descriptionHtml":"Thanks to you, we’ll be able to improve our services. Go ahead, we’re listening!","callToAction":"Make a suggestion regarding existing content","introHtml":"","icon":10539,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[37],"key":""},{"id":"112","name":"Mon compte","descriptionHtml":"Vous avez remarqué un problème technique? Aidez-nous à corriger la situation.","callToAction":"Mon compte","introHtml":"","icon":10493,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[13],"key":""},{"id":"113","name":"Mon mot de passe","descriptionHtml":"Vous avez remarqué un problème technique? Aidez-nous à corriger la situation.","callToAction":"Mon mot de passe","introHtml":"","icon":10528,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[13],"key":""},{"id":"134","name":"My account","descriptionHtml":"Have you experienced a technical problem? Help us fix it.","callToAction":"My account","introHtml":"","icon":10493,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[13],"key":""},{"id":"136","name":"My password","descriptionHtml":"Have you experienced a technical problem? Help us fix it.","callToAction":"My password","introHtml":"","icon":10528,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[13],"key":""},{"id":"140","name":"Notify Alloprof of an error in a video, article or in an exercise","descriptionHtml":"Thanks to you, we’ll be able to improve our services. Go ahead, we’re listening!","callToAction":"Notify Alloprof of an error in a video, article or in an exercise","introHtml":"","icon":10527,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[37],"key":""},{"id":"127","name":"Other","descriptionHtml":"Have you experienced a technical problem? Help us fix it.","callToAction":"Other","introHtml":"","icon":10560,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[13,36],"key":""},{"id":"122","name":"Partager une bonne idée","descriptionHtml":"","callToAction":"Partager une bonne idée","introHtml":"","icon":10498,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[36],"key":""},{"id":"121","name":"Partager une réussite","descriptionHtml":"Allez-y, on vous écoute!","callToAction":"Partager une réussite","introHtml":"","icon":10511,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[36],"key":""},{"id":"118","name":"Poser une question à un prof","descriptionHtml":"Vous avez remarqué un problème technique? Aidez-nous à corriger la situation.","callToAction":"Poser une question à un prof","introHtml":"","icon":10531,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[13],"key":""},{"id":"131","name":"Request authorization to reproduce or use Alloprof material","descriptionHtml":"Alloprof Products are the exclusive property of Alloprof and are subject to copyright laws. Alloprof authorizes its Products for personal use and for teaching purposes in educational institutions that are recognized by the Ministère de l’Éducation du Québec and located within the province of Quebec.\nShould you wish to use Alloprof Products, including but not limited to its digital platforms and their components, texts, images, videos, sounds and music, photographs, graphic illustrations, slogans, applications, and software, for non-personal use or use in a framework other than an educational institution recognized by the Ministère de l’Éducation du Québec and located within the province of Quebec, you must obtain prior authorization from Alloprof. \nPlease complete the following fields so that we may analyze your request. Make sure to provide as much information as possible about your project.\nPlease note that Alloprof reserves the right to deny requests to use or reproduce its Products for the following reasons:\n<ul>\n <li>The request is intended for commercial purposes</li>\n <li>The requester intends to modify the Alloprof Products</li>\n <li>The requester does not intend to provide a source credit</li>\n <li>The request is liable to harm or affect the integrity of the Alloprof Products</li>\n <li>The requester intends to download or embed videos as files off of YouTube, meaning that traceability will be lost and that Alloprof will be in breach of the YouTube regulations to which it is subject.</li>\n</ul>\nPlease allow 10 business days for a response from our team.","callToAction":"Request authorization to reproduce or use Alloprof material","introHtml":"","icon":10533,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[33],"key":""},{"id":"137","name":"Share a good idea","descriptionHtml":"Go ahead, we're listening!","callToAction":"Share a good idea","introHtml":"","icon":10498,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[36],"key":""},{"id":"138","name":"Share a success story","descriptionHtml":"Go ahead, we're listening!","callToAction":"Share a success story","introHtml":"","icon":10511,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[36],"key":""},{"id":"125","name":"Signaler une erreur dans une vidéo, un article ou un exercice","descriptionHtml":"","callToAction":"Signaler une erreur dans une vidéo, un article ou un exercice","introHtml":"","icon":10527,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[37],"key":""},{"id":"132","name":"Suggest new content","descriptionHtml":"Thanks to you, we’ll be able to improve our services. Go ahead, we’re listening!","callToAction":"Suggest new content","introHtml":"","icon":10562,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[37],"key":""},{"id":"146","name":"Suggestions and feedback : Teachers","descriptionHtml":"","callToAction":"Suggestions and feedback : Teachers","introHtml":"","icon":10498,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[39],"key":""},{"id":"145","name":"Suggestions et commentaires : Enseignants","descriptionHtml":"","callToAction":"Suggestions et commentaires : Enseignants","introHtml":"","icon":10498,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[39],"key":""},{"id":"141","name":"Video or article","descriptionHtml":"Have you experienced a technical problem? Help us fix it.","callToAction":"Video or article","introHtml":"","icon":10538,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[13],"key":""},{"id":"114","name":"Video ou fiche","descriptionHtml":"","callToAction":"Video ou fiche","introHtml":"","icon":10538,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[13],"key":""},{"id":"119","name":"Zone d'entraide","descriptionHtml":"Vous avez remarqué un problème technique? Aidez-nous à corriger la situation.","callToAction":"Zone d'entraide","introHtml":"","icon":10555,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[13],"key":""},{"id":"91","name":"Aborder un autre sujet","descriptionHtml":"","callToAction":"Aborder un autre sujet","introHtml":"","icon":10480,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"105","name":"Access outside Quebec","descriptionHtml":"","callToAction":"Access outside Quebec","introHtml":"","icon":10487,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""},{"id":"104","name":"Accès hors Québec","descriptionHtml":"","callToAction":"Accès hors Québec","introHtml":"","icon":10487,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""},{"id":"96","name":"Address another issue","descriptionHtml":"","callToAction":"Address another issue","introHtml":"","icon":10480,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"110","name":"Commande de matériel promotionnel - Test","descriptionHtml":"","callToAction":"Commande de matériel promotionnel - Test","introHtml":"","icon":10496,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"29","name":"Demande par courriel","descriptionHtml":"","callToAction":"Demande par courriel","introHtml":"Demande reçue de la part de votre canal dassistance de messagerie.","icon":10492,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"95","name":"File a complaint","descriptionHtml":"","callToAction":"File a complaint","introHtml":"","icon":10500,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[],"key":""},{"id":"103","name":"Job Application","descriptionHtml":"","callToAction":"Job Application","introHtml":"","icon":10509,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[],"key":""},{"id":"88","name":"Ordering promotional material","descriptionHtml":"","callToAction":"Ordering promotional material","introHtml":"","icon":10496,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"90","name":"Partager une opinion ou suggestion","descriptionHtml":"","callToAction":"Partager une opinion ou suggestion","introHtml":"","icon":10482,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"107","name":"Permission to use products","descriptionHtml":"","callToAction":"Permission to use products","introHtml":"","icon":10468,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"93","name":"Report a technical problem","descriptionHtml":"","callToAction":"Report a technical problem","introHtml":"","icon":10505,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[],"key":""},{"id":"94","name":"Share your opinion","descriptionHtml":"","callToAction":"Share your opinion","introHtml":"","icon":10482,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"89","name":"Signaler un problème technique","descriptionHtml":"Vous avez remarqué un problème technique? 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Laissez également un numéro de téléphone si possible. Notre département des communications vous joindra rapidement.","callToAction":"z - Demander une entrevue (média)","introHtml":"Svp, décrire pour quel média, le contexte de l'article ou de l'entrevue. Laissez également un numéro de téléphone si possible. Notre département des communications vous joindra rapidement.","icon":10480,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"66","name":"z - Déposer une plainte","descriptionHtml":"","callToAction":"z - Déposer une plainte","introHtml":"","icon":10500,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[],"key":""},{"id":"53","name":"z - Déposer une plainte","descriptionHtml":"Svp, décrire le plus précisément possible l'objet de la plainte : pour quel service, à qui vous avez parlé, sur quelle page de notre site. 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