Jira Service Management

{"xsrfToken":"dea8fbca-76ee-4cdc-919c-0cff800a2c80_336e3816edd21292a4f0a185cb402b48f236309a_lout","branding":{"id":"6","key":"ti4","name":"Alloprof","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a26c7a97-48c1-46cb-9dcc-c472c5cdf003/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjMxZDYyNC03Mzc5LTQ5ZTItYWUxYi0yZWRiYTMwMWFjYTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEyNmM3YTk3LTQ4YzEtNDZjYi05ZGNjLWM0NzJjNWNkZjAwMyI6WyJyZWFkIl19LCJleHAiOjE2ODU5NTg4NDQsIm5iZiI6MTY4NTk1ODI0NH0.8qQjbZjeUShIk1mSgvgsyFY3UCL_qd2GExUC0qNnjf8&client=0b31d624-7379-49e2-ae1b-2edba301aca8&mode=fit","logoId":"a26c7a97-48c1-46cb-9dcc-c472c5cdf003","isLogoAvailable":true,"helpCenterTitle":"Support","sharedPortalName":"Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Support","sharedPortalName":"Support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"en-US","portalThemeColor":"#049c76","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"6","key":"ti4","projectId":10005,"serviceDeskId":6,"name":"Alloprof","description":"","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"139","name":"Ask a teacher a question","descriptionHtml":"Have you experienced a technical problem? Help us fix it.","callToAction":"Ask a teacher a question","introHtml":"","icon":10531,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[40],"key":""},{"id":"120","name":"Autre","descriptionHtml":"Vous avez remarqué un problème technique? Aidez-nous à corriger la situation.\nAttention! Si tu mets le courriel de ton école, nous ne pourrons pas te réécrire. Si tu veux une réponse, assure-toi de mettre le courriel de ton parent ou un courriel qui accepte les réponses externes.","callToAction":"Autre","introHtml":"","icon":10560,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[36,13],"key":""},{"id":"148","name":"Code de bonne conduite de la Zone d’entraide","descriptionHtml":"Ce code de bonne conduite résume l’ensemble des règles régissant le comportement des participants et participantes à la Zone d’entraide. Il est important d’en prendre connaissance avant de s’exprimer. Nous nous réservons le droit de bannir les internautes qui ne s’y conforment pas et de supprimer les interventions inappropriées.\n<ul class=\"alternate\" type=\"square\">\n <li>La Zone d’entraide est un espace permettant de poser des questions scolaires et de proposer des explications notionnelles. Les internautes qui interagissent sur un autre sujet seront dirigés vers la ressource appropriée ou leur contribution sera refusée par nos modérateurs.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Les internautes qui souhaitent poser des questions ou proposer des explications sur la Zone d’entraide doivent se créer un compte sur le site d’Alloprof</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>L’usurpation de l’identité d’un blogueur, d’un rédacteur, d’un modérateur ou de toute autre personne est interdite.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Le respect de la propriété intellectuelle est fondamental dans la Zone d'entraide. Si on se fie sur le texte d'autrui, que ce soit une citation, un extrait d'un livre, un passage trouvé sur le web ou même du texte généré de manière automatique par un outil conversationnel, il est essentiel de citer sa source afin d'éviter de commettre du plagiat. Les messages plagiés seront retirés et l'usager recevra un avertissement. Pour en savoir plus sur pourquoi il ne faut pas plagier, tu peux cliquer <a href=\"https://www.alloprof.qc.ca/fr/eleves/bv/exams-et-trucs/pourquoi-pas-plagier-t1129\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ici</a>.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Il est interdit de publier sur la Zone d’entraide quelque renseignement personnel que ce soit. Ces renseignements peuvent être, notamment : le nom, le lieu de résidence, les coordonnées telles que l’adresse courriel ou le numéro de téléphone, le nom de l’école ou d’un enseignant de l’école, l’origine culturelle ou la pratique religieuse, ainsi que toute information de santé ou tout autre renseignement permettant d’identifier quiconque. La publication de tels renseignements peut mener à leur suppression, ainsi qu’à un avertissement et au bannissement de l’internaute.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Alloprof n’accepte pas que soit publié un contenu illégal, inapproprié, obscène, offensant, diffamatoire, menaçant, abusif ou sans relation avec l’organisation ou sa mission, et se réserve le droit de supprimer un tel contenu, et ce, à son entière discrétion et sans préavis</li>\n <li>Alloprof s’exprime de façon respectueuse et s’attend à ce que les internautes fassent de même en évitant toute attaque personnelle, tout langage incendiaire ou toute querelle avec d’autres membres de la communauté.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Dans le langage Internet, les majuscules équivalent à des cris et peuvent être interprétées comme de l’agressivité. Tout message contenant une surutilisation des majuscules peut être rejeté</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Alloprof corrige toute information inexacte ou trompeuse le plus rapidement possible.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Alloprof se réserve le droit de modifier ce code de conduite ou de fermer la Zone d’entraide, sans préavis.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Alloprof se réserve le droit de modérer les questions et les explications publiées sur la Zone d’entraide.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Alloprof interdit et retire les commentaires relatifs à des litiges potentiels, imminents ou en cours.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Il est possible d’inclure un hyperlien dans une question ou une explication, pourvu qu’il mène à un contenu d’Alloprof lié à la question scolaire ou encore à une ressource <a href=\"https://www.alloprof.qc.ca/fr/eleves/bv/francais/la-credibilite-des-sites-internet-f1415\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ayant des assises crédibles</a> (p. ex. : L’Encyclopédie canadienne).</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>L’envoi de messages à répétition nuit aux échanges et n’est pas toléré.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>La publicité et les appels à la mobilisation sont interdits.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Veuillez noter que les échanges sur la Zone d’entraide sont publics, sont conservés indéfiniment.</li>\n</ul>\n<h2><a name=\"CodedeconduitedesprosdelaZoned%26rsquo%3Bentraide\" target=\"_blank\"></a>Code de conduite des pros de la Zone d’entraide</h2>\nTu veux devenir un pro de la Zone d’entraide? Génial!\nAvant de te donner cette importante responsabilité, nous t’invitons à relire attentivement notre code de bonne conduite de la Zone d’entraide.\nComme tu auras des accès privilégiés pour publier des explications, tu dois aussi t’engager officiellement à respecter des clauses supplémentaires en signant le formulaire au bas de cette page et à faire approuver ta démarche par ton parent si tu as moins de 14 ans.\nC’est du sérieux, mais on a confiance en toi!\n<h3><a name=\"1RappeldetamissionsurlaZoned%26rsquo%3Bentraide\" target=\"_blank\"></a>1- Rappel de ta mission sur la Zone d’entraide</h3>\nLa Zone d’entraide vise exclusivement à fournir des explications à des questions scolaires à d’autres élèves du primaire et du secondaire.\n<h3><a name=\"2.R%26egrave%3BglesdeconduiteduprodelaZoned%26rsquo%3Bentraide\" target=\"_blank\"></a>2. Règles de conduite du pro de la Zone d’entraide</h3>\n<ol>\n <li>Je comprends que je dois donner des explications au meilleur de mes connaissances.</li>\n <li>Je ne dois jamais donner de réponse, mais toujours fournir des explications pour aider à comprendre la notion, avec des liens utiles vers des ressources d’Alloprof au besoin.</li>\n <li>Je dois toujours faire preuve de politesse et de respect envers les autres membres de la Zone d’entraide : il n’y a pas de mauvaises questions!</li>\n <li>Je ne dois en aucun cas partager mes informations personnelles ou de connexion avec un autre élève ou en ligne ni demander les informations personnelles d’un autre : je suis en tout temps la seule personne responsable de mon compte.</li>\n <li>Je dois respecter toutes les règles du code de conduite de la Zone d’entraide.</li>\n</ol>\n<h3><a name=\"3.Lessanctions\" target=\"_blank\"></a>3. Les sanctions</h3>\nSi tu ne respectes pas les règles précédentes, tu pourrais faire l’objet d’une ou plusieurs des sanctions énumérées ci-après :\n<ul class=\"alternate\" type=\"square\">\n <li>Rappel par message des règles de bonne conduite du pro de la Zone d’entraide;</li>\n <li>Suppression de tes interventions sur la Zone d’entraide;</li>\n <li>Suspension temporaire de tes droits de pro de la Zone d’entraide;</li>\n <li>Suppression définitive de tes droits de pro de la Zone d’entraide;</li>\n <li>Suspension temporaire de ton compte Alloprof;</li>\n <li>Suppression définitive de ton compte Alloprof;</li>\n <li>Poursuites judiciaires si tu enfreins des lois dans ton utilisation de la Zone d’entraide.</li>\n</ul>\n<h3><a name=\"Tutesenscapablederespectertout%26ccedil%3Ba%3F\" target=\"_blank\"></a>Tu te sens capable de respecter tout ça?</h3>","callToAction":"Code de bonne conduite de la Zone d’entraide","introHtml":"","icon":10466,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[48],"key":""},{"id":"116","name":"Exercice","descriptionHtml":"Vous avez remarqué un problème technique? Aidez-nous à corriger la situation.\nAttention! Si tu mets le courriel de ton école, nous ne pourrons pas te réécrire. Si tu veux une réponse, assure-toi de mettre le courriel de ton parent ou un courriel qui accepte les réponses externes.","callToAction":"Exercice","introHtml":"","icon":10540,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[13],"key":""},{"id":"130","name":"Exercise","descriptionHtml":"Have you experienced a technical problem? Help us fix it.\nIf you enter your school email, we won’t be able to write you back to help you. Make sure to enter your parent’s email or an email address that accepts external replies.","callToAction":"Exercise","introHtml":"","icon":10540,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[40],"key":""},{"id":"115","name":"Faire une demande de reproduction ou d’utilisation spéciale","descriptionHtml":"Les Produits Alloprof sont la propriété exclusive d’Alloprof et sont soumis au droit d’auteur. Alloprof autorise l’utilisation de ses Produits pour un usage personnel ou à des fins d’enseignement dans un établissement d’enseignement reconnu par le ministère de l’Éducation du Québec et localisé sur le territoire de la province de Québec.\nSi vous désirez utiliser les Produits Alloprof qui comprennent, sans s’y limiter, les plateformes numériques et leurs composantes, les textes, les images, les vidéos, les sons et musiques, les photographies, les illustrations graphiques, les slogans, les applications et logiciels, pour un usage qui est non personnel ou dans un autre cadre que l’enseignement dans un établissement d’enseignement reconnu par le ministère de l’Éducation du Québec localisé sur le territoire de la province de Québec, vous devez préalablement obtenir une autorisation d’Alloprof.\nNous vous demandons de remplir les champs suivants afin que nous puissions analyser votre demande. Assurez-vous de fournir le plus d’informations possible sur votre projet.\nPrenez note qu’Alloprof se réserve le droit de refuser les demandes de reproduction ou d’utilisation :\n<ul class=\"alternate\" type=\"square\">\n <li>ayant des visées commerciales;</li>\n <li>visant à modifier les Produits d’Alloprof;</li>\n <li>qui ne prévoient pas fournir de mention de crédit;</li>\n <li>pouvant nuire ou affecter l’intégrité des Produits d’Alloprof;</li>\n <li>qui prévoient le téléchargement ou l’intégration de vidéos en tant que fichiers indépendants de YouTube, de façon - à perdre la traçabilité et à contrevenir aux règles de YouTube auxquelles Alloprof est soumis.</li>\n</ul>\nVeuillez prévoir un délai de 10 jours ouvrables avant d’obtenir une réponse de notre équipe.","callToAction":"Faire une demande de reproduction ou d’utilisation spéciale","introHtml":"","icon":10533,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[33],"key":""},{"id":"92","name":"Faire une plainte","descriptionHtml":"Oh, désolé! Merci de nous fournir le plus d'informations possible. Nous traiterons le tout rapidement.","callToAction":"Faire une plainte","introHtml":"","icon":10500,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[35],"key":""},{"id":"124","name":"Faire une suggestion pour de nouveaux contenus","descriptionHtml":"C’est grâce à vous que nous améliorons nos services. Allez-y, on vous écoute!","callToAction":"Faire une suggestion pour de nouveaux contenus","introHtml":"","icon":10562,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[37],"key":""},{"id":"123","name":"Faire une suggestion sur des contenus existants","descriptionHtml":"C’est grâce à vous que nous améliorons nos services. Allez-y, on vous écoute!","callToAction":"Faire une suggestion sur des contenus existants","introHtml":"","icon":10539,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[37],"key":""},{"id":"129","name":"File a complaint","descriptionHtml":"Oh, I’m sorry! Please provide as much information as possible. We’ll address the issue as quickly as possible.","callToAction":"File a complaint","introHtml":"","icon":10500,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[44],"key":""},{"id":"135","name":"Games","descriptionHtml":"Have you experienced a technical problem? Help us fix it.\nIf you enter your school email, we won’t be able to write you back to help you. Make sure to enter your parent’s email or an email address that accepts external replies.","callToAction":"Games","introHtml":"","icon":10502,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[40],"key":""},{"id":"144","name":"Geoblocking","descriptionHtml":"","callToAction":"Geoblocking","introHtml":"","icon":10487,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[46],"key":""},{"id":"143","name":"Géoblocage","descriptionHtml":"","callToAction":"Géoblocage","introHtml":"","icon":10487,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[38],"key":""},{"id":"142","name":"Help zone","descriptionHtml":"Have you experienced a technical problem? Help us fix it.\nIf you enter your school email, we won’t be able to write you back to help you. Make sure to enter your parent’s email or an email address that accepts external replies.","callToAction":"Help zone","introHtml":"","icon":10555,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[40],"key":""},{"id":"149","name":"Help Zone Code of Conduct","descriptionHtml":"This code summarizes the rules of conduct that all Help Zone users must follow. It is important to read them before posting a question or comment. Alloprof reserves the right to ban users who do not follow these rules and to remove inappropriate content.\nThe purpose of the Help Zone is to ask questions about or offer explanations of school concepts. Our moderators will redirect users found discussing other topics to the appropriate resource or reject the content they post.\n<ul class=\"alternate\" type=\"square\">\n <li>Users who wish to post questions or explanations in the Help Zone must create an account on the Alloprof website.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Impersonating a blogger, writer, moderator, or any other person is prohibited.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Intellectual property is fundamental to the integrity of the Help Zone. If you use someone else’s text, whether it’s a quote, an excerpt from a book, a passage found on the web, or even text generated automatically by a chat tool, be sure to cite your source to avoid committing plagiarism. Plagiarized messages will be removed and the user will receive a warning. To learn more about why we shouldn't plagiarize, you can click <a href=\"https://www.alloprof.qc.ca/en/students/vl/exams-and-tips/why-shouldnt-plagiarize-t1129\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Posting personal information in the Help Zone is prohibited. Personal information includes, but is not limited to, your name, your address, contact information such as an email address or phone number, the name of your school or any teacher at your school, your religion or cultural background, information about your health, and any other information that could identify you. Users found posting personal information may have their posts deleted. They may also receive a warning or be banned from the Help Zone.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Alloprof will not allow the posting of content that is illegal, inappropriate, obscene, offensive, defamatory, threatening, abusive, or unrelated to the organization or its mission, and it reserves the right to remove such content at its sole discretion and without notice.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Alloprof uses respectful language and expects users to do the same. This means refraining from making personal attacks, using inflammatory language, and engaging in any kind of dispute with other members of the community. In internet language, the use of only uppercase letters (all caps) can come across as shouting and be considered aggressive. Any message that overuses uppercase letters may be rejected.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Alloprof will correct any inaccurate or misleading information as quickly as possible.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Alloprof reserves the right to change this code of conduct or close the Help Zone without notice.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Alloprof reserves the right to moderate the questions and explanations posted in the Help Zone.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Alloprof will remove any comment relating to potential, imminent, or ongoing litigation.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Users are allowed to include hyperlinks in a question or explanation as long as it leads to related Alloprof content or a reliable external resource (e.g., the Canadian Encyclopedia).</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Posting repeated messages hampers discussion and will not be tolerated.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Advertising and calls to action are prohibited.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Please note that discussions in the Help Zone are public, kept indefinitely, and may be used to improve our services.</li>\n</ul>\nUsers understand that any comments they post in the Help Zone will remain on the internet indefinitely and be indexed by online search engines.\n<h2><a name=\"CodeofConductforHelpZonePros\" target=\"_blank\"></a>Code of Conduct for Help Zone Pros</h2>\nWant to become a Help Zone Pro? Great!\nBefore we give you this important responsibility, please read our Help Zone Code of Conduct.\nHelp Zone Pros have special privileges when it comes to posting explanations. To be granted these privileges, you must formally agree to certain additional clauses by signing the form at the bottom of this page. If you are under 14, you will also need approval from a parent or guardian.\nThis is serious business, but we know we can count on you!\n<h3><a name=\"1HelpZonemissionreminder\" target=\"_blank\"></a>1- Help Zone mission reminder</h3>\nThe sole purpose of the Help Zone is to provide explanations to academic questions asked by other elementary and high school students.\n<h3><a name=\"2HelpZoneProRulesofConduct\" target=\"_blank\"></a>2- Help Zone Pro Rules of Conduct</h3>\n<ol>\n <li>I agree to provide explanations to the best of my ability.</li>\n <li>I agree never to give answers, but rather to provide explanations to help clarify concepts, including useful links to Alloprof resources as needed.</li>\n <li>I agree to always be polite and respectful toward other Help Zone members. There’s no such thing as a bad question!</li>\n <li>I agree never to share my personal or login information online or with another student and never to ask anyone for their personal information. I will be the only person responsible for my account at all times.</li>\n <li>I agree to follow all rules under the Help Zone Code of Conduct.</li>\n</ol>\n<h3><a name=\"3Penalties\" target=\"_blank\"></a>3- Penalties</h3>\nIf you fail to respect the rules stated above, you may be subject to one or more of the following penalties:\n<ul class=\"alternate\" type=\"square\">\n <li>A message reminding you of the rules of the Help Zone Pro Code of Conduct</li>\n <li>Removal of your Help Zone posts</li>\n <li>Temporary suspension of your Pro privileges in the Help Zone</li>\n <li>Permanent withdrawal of your Pro privileges in the Help Zone</li>\n <li>Temporary suspension of your Alloprof account</li>\n <li>Deletion of your Alloprof account</li>\n <li>Legal action if you break any laws while using the Help Zone</li>\n</ul>\n<h3><a name=\"Areyouwillingtorespectalloftheabove%3F\" target=\"_blank\"></a>Are you willing to respect all of the above?</h3>","callToAction":"Help Zone Code of Conduct","introHtml":"","icon":10466,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[49],"key":""},{"id":"117","name":"Jeux","descriptionHtml":"Vous avez remarqué un problème technique? Aidez-nous à corriger la situation.\nAttention! Si tu mets le courriel de ton école, nous ne pourrons pas te réécrire. Si tu veux une réponse, assure-toi de mettre le courriel de ton parent ou un courriel qui accepte les réponses externes.","callToAction":"Jeux","introHtml":"","icon":10502,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[13],"key":""},{"id":"128","name":"Join the Alloprof team","descriptionHtml":"","callToAction":"Join the Alloprof team","introHtml":"","icon":10481,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[43],"key":""},{"id":"126","name":"Joindre l’équipe d’Alloprof","descriptionHtml":"","callToAction":"Joindre l’équipe d’Alloprof","introHtml":"","icon":10481,"iconUrl":"https://alloprof-ti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[34],"key":""},{"id":"133","name":"Make a suggestion regarding existing content","descriptionHtml":"Thanks to you, we’ll be able to improve our services. 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